My ongoing struggles with the 7-11 corporation continued this week.
There was correspondence from the internets bureau of the conglomerate.
The damage control type and hardly sincere.
I’m in the position of trying to effect a change without calling myself to boycott them altogether.
There isn’t another game in town at 2am. So maybe I need to revise my lifestyle?
Uh, yeah that too.
Back to the future…
The 7-11 will always be on some chicanery. As long as poor people shop there.
Peep the convo after the first video…
Hello – Your email came to 7-Eleven’s communications department, but I would like to get it to the correct people who can investigate what was captured on video. Please let me know the location of the store you visited.- the street address and city. Thanks so much for alerting us to this, and someone will get back to you. — Margaret
Right now I don’t have any faith that 7-11 really cares what these locations do to their customers
Hi – We do care. That’s why we would like to know so we can take action. I don’t know to whom at 7-Eleven you reported this, but I already sent information to customer relations and the Slurpee category manager. If you can give me the location, maybe we can change this situation. Thanks, again, for taking time to get in touch with us. – Margaret
I would rather use my weblog network to spread this information out to people who might also be encountering the same practices in order to affect proper change. As you said previously in your reply if I give you the location then maybe you can change the situation.
This ‘maybe’ means that even the corporate arm has little control against a dishonest shopkeeper. Thank you for your time and I’ll certainly keep you posted with any subsequent videos I produce
You got to try and keep it icy with 7-11. They have peoples that shoot missiles into your window. I’m on the radar now tho’.
E-mails come from another corporate lackey…
Dear Mr. Penn:
Your emails to the 7-Eleven Marketing and News Media departments were forwarded to my attention. I have viewed the video and appreciate you providing us with this information. Please understand that this is not how we treat our customers. I would like to be able to share this information with management, but I will need the store address where this incident occurred. Can you please provide the store address?
Manager, Consumer Affairs
I truly appreciate your reply. This behaviour has occurred repeatedly at this store and I don’t want to think that this store manager’s behaviour comes from the corporation, but instead some arrangement that the franchisee has taught the manager’s and shopkeepers.
My feeling at this point is that I have to continue to document this abuse in order for it to end.
I believe I have located where the store is. Can you confirm that the store is in Freeport, Long Island?
Oh shit! They prA’li ran my name thru their #Newmanati database and got my debit card info. They have access to that info you know.
Don’t sleep on #Newmanati
Dear Mr. Penn:
We were able to identify the store that you visited. We contacted the market manager that oversees the operation of the store and she contacted the franchisee. The price of Slurpee® was increased last week and the store received the pricing information, but the signs were not updated. In addition, the franchisee will speak to the employee who waited on you regarding the lack of customer service he provided. We do apologize for any inconvenience regarding this matter. As a goodwill customer service gesture, we would like to offer to send you some Slurpee coupons if you accept. If so, can you provide your address?
(previous e-mail address but no signoff name)
I shop at 7-11 just like the other members of my community because we don’t have any other options for convenience. I’m sure if you checked my bank card for purchases at your stores you would see my overwhelming affection for Slurpee brand products. Your corporation’s message was delivered to the local store in my neighborhood and they still can’t get it right. I won’t let you buy my silence with free Slurpee products. At least not without some Big Gulp coupons included.